Thank you for taking the time to complete this form. It is our intention to provide you with an in home repair that will set the bar for other service companies in the industry to follow. We value not only your positive feedback but also your negative feedback as well. If you have any suggestions on how we may help meet your expectations in the future please let us know. Please keep in mind we do not control the status of parts orders. Thank you valued customer.
Edward (Fresno, CA) Just want to say thanks to Bryan for his professional service. He came by last Friday, 30 Sep was able to fix my new trainer. I have not been able to use it since receiving it on the 5th of Aug 2011. I spent some time on it that evening and it runs great.
Shirley (Portland, OR)“Very impressed with your service. When I called regarding my problem, the very next day I received a phone call from Jacob Webb asking me to call him when the part arrives. Jacob was very accommodating on coming at a certain time I could be home. Very nice young man and very professional. Asset to your company.”
Sara (New Vienna, IA)Will came out today to complete a job that another tech from
another company had started and had left in parts. He was able to repair the machine
and troubleshoot the problems for me the same day. We had parts sent to us twice
before Will arrived. There appears to be some screws missing from when it was torn
apart by the other tech, so I believe he will be ordering these. He is a very friendly
tech that didn't hesitate to explain what he was fixing. The resistance problem appears
to be fixed and he has also resolved the clicking issue. I would welcome him back
to work on my machine should the need arise again. Thank you for making this a good
experience for us. He was here just over an hour and fixed what the other tech could
not. Thank You!!!
Jennifer (Omaha, NE) Joe Smith came to my home yesterday and did the annual maintenance check on both of my treadmills. I was extremely impressed with his knowledge, work ethic and the time he took to explain what he was doing. He was very professional and did a thorough job of cleaning up his work area.
Dee (Oceanside, CA) Jonathan came to the house to set-
Tom and Donna (Ferndale, WA)This is a note of appreciation for Justin’s excellent service to get our new NordicTrack FreeStrider to operate as advertised. He was very knowledgeable, familiar with the equipment, and committed to solving the problems. And he always arrived as promised, and on time. Justin was quite personable as well, helping sooth our concerns with the flawed product, which had never operated properly since arriving in October. We send our kudos for Justin!
Libby C (Columbia City, OR) Shawn was awesome. He showed up on time, he worked fast and he clearly knew his was around a treadmill. He even spotted that we had a couple of bolts missing and helped us get them put in correctly. He was very professional and pleasant to talk to. Please tell him thanks for the great service.
Michael M (Lakeville, MN) Work was performed by Bryan H on 2/17/12. He was very courteous and did a great job fixing our exercise bike
Laura E (Edina, MN) Bryan Hrncir serviced my treadmill on Feb 15 and will return when more parts are received. He called ahead of the appointment to introduce himself and showed up at exactly the scheduled time. Bryan was knowledgeable and thorough, diagnosing an additional problem needing attention. Thank you to Bryan for his professionalism.
Laura E (Edina, MN) followup visit Thank you to Bryan Hrncir for going out of his way to track the shipment of a treadmill motor and schedule a service call for the same day that the part arrived. His extra effort and thoroughness are appreciated.
Kathie K (Medford, MN) Bryan Hrncir was very polite, clean, respectful, and was done in no time at all. He showed up at the time we discussed. This is the 3rd person we've had to come to fix our machine and I was very impressed with him. If we have another problem, can we have him again?
Patti M (Watertown, MN)Our service tech (Bryan H) was polite and very professional. It seemed like he really knew what he was doing. We were very satisfied with his job...
Deb B (Columbus, NE) We were very pleased with Joe Smith's service. He contacted us promptly and communicated clearly about an arrival time that would work best for us. His service was professional and efficient; he explained details about our treadmill so we can know what to look for, should a problem arise. Joe was professional and very friendly, an asset to your company! Thank you.
Patty H (Bloomington, MN) Brian Hrncir was here on 2-
Nancy B (Red Oak, IA)very good professional work, (Joe P) explain what was doing,wants to do a good job, prepared and had all of the right tools.
Michael L (Orting, WA) Albert did a great job for us. He was professional and courteous
both on the phone and in-
John and Lisa B (Lakeville, MN) Just wanted to let you know how impressed I was with your service technician, Bryan H. He checked in before the parts had even arrived and was accommodating in scheduling. He was very professional and courteous and our treadmill is working great again!
Jerry S (Beavercreek, OR) You hit the jackpot with Shawn T. What a great Tech. Fast courteous & knowledgeable. Thank you for providing me such a great guy from Vancouver to Beavercreek.
Daniel Z (Lakeville, MN) The service I received from your service technician, Bryan Hrncir, was outstanding. I had the opportunity to work with him on two occasions and he was always punctual and professional. He was able to identify and correct the problems with our product; I appreciate his efforts as I have a fully functioning product.
Tim K (St Paul, MN Bryan Hrncir is the best! The company had to send more parts and when we heard he was the one coming again we were delighted. He's very personable and reliable. He called to tell us he would be 20 minutes late, who does that now a days?! He came exactly at the time he said he would and our Proform works better than it did when it came out of the box! Thanks Bryan! Customer service to the Max!!
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Steve M (Oregon City, OR) -
LAPD Eng Inc
We assemble and repair so you can enjoy
PO Box 989
Olalla, WA 98359
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